Gas cylinder returns
Returning empty cylinders
To return all your cylinders or empty cylinders not available online, please contact us. Otherwise, you can return empty cylinders quickly and easily online:
1. Sign in or register if you are a new user and add the gas you want to return to your basket
2. In the shopping cart, change the Full Quantity to 0 and click the refresh icon
3. In the pop-up select ‘No’, and your basket will refresh to show an empty cylinder return
4. Complete the checkout process. Please note, there is a cost of returning gas cylinders equivalent to our delivery charges.
All other gas cylinder returns
To return faulty, incorrect or unwanted gas cylinders, please get in touch with our customer service team.
Equipment returns
longer available, or the product(s) you need to return are palletised or hazardous items (including Balloon Occasions), please contact our customer service team on 1800 355 255.Returning Gas & Gear products
Items purchased from a BOC Gas & Gear should be returned to that store, please refer to our Store Finder for the relevant contact details.
Returns policy
All returns are subject to our Returns Policy and General Conditions of Sale.
Refunds
Refunds will only be credited where the items you are returning are in new condition and original, undamaged packaging or container. Refunds requested by business customers may be subject to a 25% restocking charge. Please see our Returns Policy for details.
Warranty
All BOC gas regulators, torches, torch shanks and cutting attachments come with an exclusive five-year conditional warranty.
The product range includes:
- Cutting torches
- Cutting attachments
- Mixers
- Nozzles
- Regulators
- Flashback arrestors
- Gas hoses and fittings
- Gas control manifold systems
- LPG equipment
- Gas and welding accessories
- Cylinder trolleys
- Cylinder cages
- Rail specific welding equipment
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